Maybe a friend sends you a link to it.
Maybe it’s a Facebook post.
Maybe it’s a Yelp review.
But it makes your blood boil as you read each vicious word that a client has written.
Words that publicly smear you as a business person and as a professional.
Words that aren’t fair.
What do you do? Daniel Baxter thinks you should take a deep breath and walk away from your screen.
“Just as often as not, the response to a Yelp review or a social media post can have more negative ramifications than the review itself,” said the partner at Sacramento law firm Wilke, Fleury, Hoffelt, Gould & Birney, LLP.
The digital age has brought many tools to make the lives of vets easier.
It also brings its share of challenges.
And a bad online review or an angry social media rant by a client is a challenge most vets will face over the course of their career.
Baxter, who specializes in complex business litigation and trial work, has represented the California Veterinary Medical Association in various matters over the years. He also recently presented at the Pacific Veterinary Conference, which ran June 29-July 2 in Long Beach, California, on how to be a veterinarian in the digital age.
Read the full article here: https://dragonveterinary.com/vet-blog//dealing-with-bad-reviews
